Refund policy

Returns and Refund Policy

At Evenlyr, we want every customer to be satisfied with their purchase. This policy explains how returns, replacements, cancellations, and refunds are handled.

Contact information

Store name: Evenlyr
Email: astrame87@gmail.com
Business address: Via Pisa 179/15, 20099 Sesto San Giovanni (MI), Italy

For any return, refund, damaged product, or order-related request, please contact us at astrame87@gmail.com. We normally respond within 1–2 business days.

30-day return period

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the product must:

Be unused, uninstalled, and in the same condition in which it was received.
Include all original components, accessories, instructions, labels, and packaging.
Show no signs of installation, assembly, alteration, damage, or improper use.
Be accompanied by the order number or other proof of purchase.

Please inspect the dimensions, technical specifications, voltage, color, finish, and compatibility of lighting products before installation.

How to request a return

Before sending a product back, email astrame87@gmail.com and provide:

Your full name.
Your order number.
The product you wish to return.
The reason for the return.
Clear photographs or a video if the product is damaged, defective, incomplete, or different from the item ordered.

We will review the request and provide return instructions and the applicable return address. Returns sent without prior authorization may not be accepted.

Do not return products to the manufacturer or to an address shown on the shipping package unless we have specifically instructed you to do so.

Return shipping costs

For returns caused by a change of mind, an incorrect size or model selected by the customer, incompatibility, or another reason not attributable to Evenlyr, the customer is responsible for return shipping costs.

For products that arrive damaged, defective, incomplete, or materially different from what was ordered, Evenlyr will cover the reasonable return or replacement costs after reviewing and approving the evidence provided.

Original shipping charges are not refundable for change-of-mind returns. This does not affect refunds required by applicable consumer law or returns resulting from an error by Evenlyr.

We recommend using a tracked and insured shipping service. Evenlyr is not responsible for customer-arranged returns that are lost or damaged during transit.

Damaged, defective, incorrect, or missing products

Please inspect your order as soon as it is delivered.

If an item arrives damaged, defective, incomplete, or incorrect, contact us promptly at astrame87@gmail.com and include your order number and clear photographs or video evidence.

After verification, we will offer an appropriate solution, which may include:

Sending a replacement product or missing component.
Providing return instructions at our expense.
Issuing a partial refund when agreed with the customer.
Issuing a full refund when a replacement is unavailable or unsuitable.

Do not install or modify a product that appears damaged, defective, or incorrect. Installation or modification may make it more difficult to verify damage that occurred before delivery. Your statutory rights for genuinely defective goods remain unaffected.

Products that cannot be returned

Unless the product is defective, damaged, incorrect, or returnable under mandatory consumer law, we cannot accept returns for:

Products installed, assembled, wired, modified, cut, painted, or altered after delivery.
Products damaged through misuse, improper installation, negligence, or failure to follow the supplied instructions.
Custom-made, personalized, or specially ordered products.
Gift cards.
Products returned without their essential components or with damage not present at delivery.
Clearance or final-sale products when they were clearly identified as non-returnable before purchase, except where applicable law requires otherwise.

Please contact us if you are uncertain whether your product is eligible for return.

Order cancellations

If you wish to cancel an order, contact us as soon as possible at astrame87@gmail.com.

We will attempt to cancel the order before it is processed or dispatched. Cancellation cannot be guaranteed once fulfilment or shipping has begun. If the order has already been dispatched, you may request a return after delivery in accordance with this policy.

Refund inspections and approval

When a returned product is received, it will be inspected. We will notify you whether the refund has been approved or whether additional information is required.

If the return is approved, the refund will be issued to the original payment method. We do not issue refunds to a different card, bank account, or payment method.

Any deductions permitted by applicable law—for example, for damage caused by handling beyond what is reasonably necessary to inspect the product—will be clearly explained to the customer.

Refund processing time

Approved refunds are normally initiated within 10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account. If more than 15 business days have passed since we confirmed that a refund was approved, please contact astrame87@gmail.com.

Exchanges

The fastest way to obtain a different product is to request a return for the original item and place a new order after the return has been approved.

If a product is damaged, defective, or incorrect, contact us before placing another order so that we can arrange the most appropriate replacement or refund.

European Union customers

If you are a consumer residing in the European Union or European Economic Area, you may have a statutory right to withdraw from an eligible distance purchase within 14 days of delivery without providing a reason.

To exercise this right, send a clear withdrawal request to astrame87@gmail.com before the 14-day period expires.

The product must be returned in accordance with applicable law. The customer may be responsible for direct return shipping costs unless the product is defective, incorrect, or the law requires otherwise.

The statutory withdrawal right may not apply to custom-made or personalized products and other legally exempt goods. Nothing in this policy limits consumer rights that cannot legally be excluded.

Refunds required by law

Nothing in this policy excludes, restricts, or replaces any mandatory rights available to you under applicable consumer-protection law.

Policy updates

Evenlyr may update this policy to reflect operational, legal, or service changes. The version published on our website at the time of purchase will be considered together with any mandatory rights applicable to the order.

Last updated: August 5, 2026